Frequently Asked Questions
Understanding Our Terms and Conditions
FAQs
Ordering
How can I place an order?
Simply browse, add items to your cart, and proceed to checkout to confirm your order.
Do you offer custom sizing or special requests?
Yes! We provide custom sizing. Contact us with your specific requests
What payment methods do you accept?
We accept credit/debit cards, PayPal, Google Pay, Apple Pay and other online payment options.
Shipping
How long does shipping take?
Standard delivery takes 5-7 business days, depending on your location.
Can I track my order?
Yes! A tracking number will be provided once your order ships
Do you ship internationally?
We ship worldwide, including the U.S., Canada, the UK, Germany, Australia, and many more destinations.
Are there customs fees?
International orders may incur customs duties or taxes, which are the customer's responsibility.
Can I get faster shipping?
Yes! Expedited shipping is available at checkout for quicker delivery.
Returns
What is your return policy?
We accept returns within 14 days of delivery. The item must be in new, unworn, and unwashed condition. Please ensure tags are intact. Used, washed, or damaged items will not be eligible for return.
Can I return items that have been washed or used?
Sorry, we cannot accept returns on washed, worn, or damaged items. All items must be in original, unused condition for a refund or exchange.
What if the item is damaged?
If your item arrives damaged or defective, please contact us within 72 hours of receiving the item. We’ll work with you to arrange a replacement or refund depending on the situation
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service for returns to ensure your item arrives safely.
Can I exchange my item instead of returning it?
Yes! We do offer exchanges in most cases, so you don’t need to return the item. All you need to do is place a new order for the desired item, and we’ll handle the rest. The only cost to you is the shipping fee for the second order, as the initial order included free shipping. Once your new order is placed, we’ll send it to you right away!
How will I receive my refund?
Refunds will be processed to your original payment method once we receive and inspect the returned item. Please note, processing times may vary depending on your bank or payment provider.
Contact
How can I contact customer support?
Visit our Contact Us page or use live chat for quick support.
Do you offer discounts?
Yes! Sign up for our newsletter to receive updates on promotions and discounts or visit our website for updates.
What if I have more questions?
If you don’t find your answer here, feel free to contact us directly.
Still have a question?
We're here to answer your questions